Effective Date: August 26, 2026
Paid subscriptions renew automatically — monthly plans on the same calendar day each month, yearly plans on the anniversary of purchase — until canceled. By completing checkout you expressly authorize recurring charges to your payment method for the plan and interval shown at signup.
Trials (when offered) last the period stated at signup (currently 7 days) and require no payment method unless explicitly stated. If you add a payment method during or after a trial, paid billing begins immediately upon that action — we never auto-convert a no-card trial.
Because the Service provides immediate access to measurement and estimate tooling, completed billing periods are not refunded, including partial months/years after cancellation mid-cycle. If we make a billing error, contact us and we will make it right promptly.
You can cancel self-service at any time: Settings → Billing → Manage Subscription opens the Stripe customer portal where cancellation is a single action. No phone calls, no emails required. Cancellation stops future charges; your access continues through the end of the current paid period.
If a charge fails, Stripe automatically retries using smart-retry timing and we will email you. Accounts with persistently failed payments may be paused until the balance is resolved; your data is retained so nothing is lost.
We may change prices prospectively. Existing subscribers receive at least 30 days' advance email notice before any increase applies to their next renewal.
Billing questions: support@tryroofhq.com — we respond within one business day.